Use of performance measures is becoming widespread among DOTs as a tool for improving management of important business priorities like pavement and bridge condition, project delivery and safety. Few agencies, however, have adopted CSS performance measures. DOTs would benefit from greater use of CSS performance measures in many important ways including:

• To help make CSS state-of-the-practice, not state-of-the-art,
• To strengthen support from agency leadership for CSS principles,
• To maintain agency-wide focus on strategic CSS goals, and
• To strengthen trust with stakeholders and customers.

Further Reading:

CSS Performance Measures - CSS Quick Facts