ContextSensitiveSolutions.org

Performance measures allow DOTs to judge how well they are accomplishing program missions through the delivery of products, services or processes. Measurement of CSS/D performance is new for most, if not all DOTs. Much of what [DOTs] are interested in measuring, such as changing mindsets, increasing skills, and better project results, suggests CSS/D measures may differ from other areas of performance measurement in DOTs.

February 2004