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Evaluation: CSS Performance Measures

Both qualitative and quantitative performance measures are used to provide feedback and to improve other CSS projects. These measures range from award programs (NYSDOT) to traffic counts and other "hard" data.

Article Icon Article / Paper / Report CSS Performance Measures - CSS Quick Facts
Use of performance measures is becoming widespread among DOTs as a tool for improving management of important business priorities like pavement and bridge condition, project delivery and safety. Few agencies, however, have adopted CSS performance measures. DOTs would benefit from greater use of CSS performance measures in many important ways including:
  • To help make CSS state-of-the-practice, not state-of-the-art,
  • To strengthen support from agency leadership for CSS principles,
  • To maintain agency-wide focus on strategic CSS goals, and
  • To strengthen trust with stakeholders and customers.

Article Icon Article / Paper / Report NCHRP Document 69: Performance Measures for Context Sensitive Solutions - A Guidebook for State DOTs
Around the country, groups of stakeholders ranging from local elected officials to citizen activists and interest groups are working hand-in-hand with transportation agencies to create projects that incorporate community values and are safe, efficient, effective mechanisms for the movement of people and goods. Vital to the success of these efforts is a movement among state Departments of Transportation (DOTs) to strengthen holistic, collaborative and inter-disciplinary philosophies for governing the planning, design, construction, maintenance and operation of transportation infrastructure.
--  Transportation Research Board (TRB)
Excerpt IconExcerpt Question Three: What can we learn from the past?
"What has gone well between the partnering agencies, and what hasn't worked so well? What successes do you hope to replicate, and what failures do you want to avoid?"  more...
from  Building Projects that Build Communities: Recommended Best Practices
Article Icon Article / Paper / Report Community Impact Assessment
The Florida DOT defines CIA as:"The process to evaluate the effects of a transportation action on communities and their quality of life - the human environment. It's focus is on the early and continuous gathering of information from the community and other sources. This information is used as input into transportation decisionmaking throughout the planning, project development, design, mitigation, and construction of a project."
--  Federal Highway Administration
Article Icon A Systematic but Not-Too-Complicated Approach to Cumulative Effects Assessment
The biggest obstacle facing the public and private sectors in conducting CEA is the lack of straightforward approach that can be applied inexpensively, quickly, and consistently in compliance with the CEQ handbook. In this paper, authors describe a five-part approach: scoping, organizing, screening, evaluating, mitigating, monitoring and adaptive management.
-- Senner, Colonell, Isaacs, Davis, Ban, Boers, and Erikson
Excerpt IconExcerpt Creating and Implementing a CSS Measurement Program
A comprehensive CSS measurement program should be a program that draws on process and outcome measures, and includes both a project-level and an organization-level focus may include a considerable number of measures. more...
from  NCHRP Document 69: Performance Measures for Context Sensitive Solutions - A Guidebook for State DOTs
Excerpt IconExcerpt CSS Measurement Program Framework
A CSS performance measurement framework boils down to finding the right balance across two simple parameters, 1) measurement of project-level versus organization-wide factors, and 2) measurement of processes versus outcomes. more...
from  NCHRP Document 69: Performance Measures for Context Sensitive Solutions - A Guidebook for State DOTs
Excerpt IconExcerpt Project-Level Measures
The CSS principles mentioned earlier, after all, have their roots in the delivery of individual projects. Furthermore, measurement can initially be piloted on a small subset of projects. Project-level measures provide valuable feedback to stakeholders and project team members. more...
from  NCHRP Document 69: Performance Measures for Context Sensitive Solutions - A Guidebook for State DOTs
Excerpt IconExcerpt Organization-Wide Measures
For many DOTs, performance in program-wide areas of vital importance, such as system preservation or safety, is routinely measured using organization-wide performance measures based on data collected across the agency.  more...
from  NCHRP Document 69: Performance Measures for Context Sensitive Solutions - A Guidebook for State DOTs
Excerpt IconExcerpt Tips for Getting Started
By now readers will understand that this guidebook advocates a rigorous CSS measurement framework that focuses on the processes and outcomes of CSS implementation, at both the project- and organizational-levels. Full realization of such a framework is likely to occur over time. At the outset of their efforts, transportation agencies just beginning to implement CSS may prefer to emphasize project-level measures that are directed to a handful of "pilot" projects. These measures can then be expanded to cover additional projects as implementation efforts grow. Likewise, measures that address processes may hold favor early on during implementation, before measurable outcomes are achieved. more...
from  NCHRP Document 69: Performance Measures for Context Sensitive Solutions - A Guidebook for State DOTs

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